Returns Policy

Please contact the ICOP sales office from where you purchased your ICOP product when you need our technicians to help you with trouble shooting or any other technical support. If the product is diagnosed as defective, you will require an RMA number to use or returns service. In order to provide you with the best possible RMA service, an RMA number must be obtained from ICOP before you return the goods to us and the product must be returned within 10 days of this number being issued.

Please follow the following procedure to request the RMA service.

Step 1.

Contact the ICOP office from where you purchase the ICOP products to report your RMA case, and request a RMA form.

Step 2.

On the RMA form, please provide the original invoice number, merchandise serial numbers and detailed description of the items that will be returned and illustrating the reason to return. Fax the completed RMA form back to the ICOP office you claim your RMA number. A complete and detailed description of the problem in the RMA form will shorten the completion time of the return.

Step 3.

ICOP will fax you the final RMA form with a RMA number on it. Ship your return items with a copy of this RMA form enclosed your package. Please clearly indicate the RMA number on the outside of the carton to help us trace your shipment.

If the returned merchandise is returned for credit, it must be received by ICOP in as-new condition with its original packaging, including the user manual, cables and accessories.

Note: Be sure to clearly mark the RMA# on the outside of the package and enclosing a completed RMA form. Otherwise, your return will be refused.